Terms of service
These terms summarise your rental of a Moonfleets electric moped or cargo e-bike from Otto Scooter Ltd (trading as Moonfleets). By renting a vehicle you enter into our rental agreement (V.03, July 2026).
The rental
Otto Scooter Ltd (trading as Moonfleets) rents electric mopeds and cargo e-bikes to commuters in London. Every rental includes third-party motor insurance (mopeds), free servicing every 2,500 miles (booked online), GPS tracking and an anti-theft lock.
Term, renewal & ending the rental
The minimum term is 1 month. After the first month the rental renews monthly, up to the maximum hire period of 84 days. You can end it at any monthly renewal by giving 1 week’s notice before your renewal date, by email to support@ottoscooter.co.uk. Returns are Monday–Friday, 9am–1pm / 2pm–5pm.
Cancellation before collection
Because vehicle rental for a specific period is exempt from the 14-day online cancellation right (reg. 28(1)(h), Consumer Contracts Regulations 2013), the statutory cooling-off right does not apply to this booking. If you decide not to proceed after booking your check-in, a £25 fee applies as set out in the rental agreement.
Eligibility & permitted use
You must be 18 or over to hire. Every driver needs a valid licence and, where required, a CBT certificate valid for UK roads. The vehicle may be used in England, Wales and Scotland only — going anywhere else needs our written consent. Not permitted: pillion passengers; racing, track or off-road use; hire & reward of any kind, including food or parcel delivery — this is a commuter product. Commuting to a permanent place of work or study is covered.
Insurance (mopeds)
Third-party motor insurance, as required by the Road Traffic Act 1988, is included in every moped rental at no separate charge — you ride as a permitted driver under our fleet motor insurance policy, with cover for social, domestic, pleasure and commuting use (travel to and from a permanent place of work or study). Third-party insurance covers your liability to other people and their property; it does not cover damage to the vehicle itself or your own injuries. The cargo e-bikes are EAPCs, which by law require no insurance — renting one does not mean you are personally insured.
Damage & Excess Protection (optional waiver)
Damage & Excess Protection costs £20.00 per month and is always optional — never pre-selected. It is a contractual waiver, not an insurance policy: if you take it, we won’t charge you more than £50 for accidental damage to or theft of the vehicle (a £50 non-waivable excess), and we take a £50 deposit matching that excess. Without it, your damage/theft excess is £1,000 (mopeds) or £600 (cargo e-bikes) and there is no deposit. The waiver never applies where there is rider abuse, negligence, breach of the rental agreement, use by an unauthorised person, or where batteries and chargers are not returned after a theft.
Accidents & incidents
In the event of theft, notify the police immediately and contact us — we can assist recovery using GPS tracking. After an accident you must complete our accident report form within 72 hours; if a late or missing report causes us loss, we may recover that loss from you, capped at £500.
Payments
The subscription is billed monthly. If a card payment fails, a £10 resubmission fee applies per resubmission. If a payment remains unpaid we will notify you and give you 7 days to put it right before the rental can be terminated for non-payment.
Servicing & telematics
A free service is due every 2,500 miles and is booked online. Missing a scheduled service costs £0.10 per mile ridden over the interval; missing a service we direct you to book costs £5 per day. Every vehicle carries a GPS tracker/telematics and may carry a camera — see our Privacy Policy for how that data is used.
Changes to these terms
If we change prices or terms we will give you at least 14 days’ notice. Changes are never retrospective, and if a change materially disadvantages you, you may end the rental without penalty before it takes effect.
Complaints
To complain, email support@ottoscooter.co.uk and we will respond as quickly as we can. Your statutory rights are unaffected, and Citizens Advice can provide free, independent advice.
| Item | Amount |
|---|---|
| Monthly subscription | £125–£289 depending on vehicle |
| Damage & Excess Protection (optional waiver — never pre-selected) | £20.00 per month |
| Damage/theft excess without the waiver | £1,000 (mopeds) / £600 (cargo e-bikes) |
| Damage/theft excess with the waiver | £50 (non-waivable) |
| Deposit | £50, only if the waiver is taken; otherwise no deposit |
| Delivery or collection of the vehicle (optional) | £200 |
| Valeting, if the vehicle is returned dirty | up to £25 |
| Failed card payment resubmission | £10 |
| No-show at a booked check-in or service (under 1 hour’s notice) | £50 |
| Deciding not to proceed after booking your check-in | £25 |
| Unjustified chargeback admin fee | £50 |
| PCN (penalty charge notice) transfer admin fee — mopeds only | £10 |
| Scheduled service every 2,500 miles (mopeds) / 1,200 miles (cargo e-bikes), booked online | Free |
| Missed scheduled service | £0.10 per mile over the service interval |
| Missed directed service | £5 per day |
Term: 1-month minimum, then monthly rolling, up to the 84-day maximum hire period. To end the rental, give 1 week’s notice before your next monthly renewal date by email to support@ottoscooter.co.uk. Returns: Monday–Friday, 9am–1pm / 2pm–5pm.
Moon Fleets is a brand of Otto Scooter Ltd, registered in England & Wales (Company No. 12152782), 66 Paddenswick Road, London W6 0UB.